Return Policy

Return Policy

If you are unsatisfied with your purchase and would like to request a return for exchange or store credit (requirements must be met), please follow these guidelines below.

 

RETURNS

Full refund up to 15 days from delivery date. Store credit after 15 and up to 20 days from delivery date. Shipping and handling fees are non-refundable, including all refused and unaccepted packages. Items must be in their original condition (unwashed, unworn) with the original packaging to receive store credit or an exchange.

DAMAGED/DEFECTIVE

Damaged or defective items may be returned for exchange, full refund or store credit.

Please contact us within 3 business days from the delivered date if any items are damaged or defective.

When contacting us regarding a damaged or defective item(s), please provide to us pictures of the damage (close-up and full shot), your invoice number, style number, color, size, and number of damaged or defective item(s). It can take 1-3 business days to investigate. However, it may take a bit longer as the investigation time depends on the vendor.

SALE ITEMS

All sales items are final and only qualify for a return if your item(s) is damaged/defective from the manufacturer or you were sent the wrong item.

INCORRECT ITEM(S)

Please contact us within 3 business days from the delivered date.

We will send you a return label and process a store credit for the wrong item once it has been received and work to reshipment for you based on product availability. If the product is no longer available, a full refund will be applied.

Items that are sent outside of its original condition/packaging will not be accepted nor eligible for store credit.

If you have any other questions about the return policy, you can contact us directly.

SEND ALL INQUIRIES TO: Shop@EsdiEssel.com